Policy covers product damage or loss only and is only applicable in the United States with the appropriate documentation. All items are packed with care and inspected before shipment. 

Please report damages within 3 days of delivery with photos (package and items). When reaching out to us, please include your order number, photos, and brief description of the issue. 

Once the picture has been received and the situation assessed the resolution process will begin. If the painting is irreparable, we can paint a near-identical piece within 1 month. Cost of shipping will be covered by us if you live in the US, otherwise you will be responsible for the cost of shipping both ways (to us for repair and back to your home). 

Returns outside of the USA are not available. No refunds on original artwork or sale items. Shipping and duty charges are not refundable.